Al Baraka Islamic Bank (AIB) has unveiled a multi-lingual AI-chatbot, powered by ChatGPT, as a pivotal component of their ongoing digital transformation initiative. This innovation aligns with the bank's steadfast commitment to elevating the customer experience.

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The AI-powered chatbot is poised to revolutionize customer interactions by offering seamless and efficient support across a spectrum of services, with round-the-clock accessibility.

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Eyad Alabbasi, Head of Digitalisation and Card Centre at Al Baraka Islamic Bank, expressed the significance of this development, stating that it marks a major milestone in their digitalization endeavors. He emphasized that this state-of-the-art technology, driven by ChatGPT, underscores the bank's dedication to delivering exceptional service and convenience to its valued customers.

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At present, AIB customers can engage with the AI-powered chatbot on Al Baraka Islamic Bank's website and official Instagram account. This marks the soft launch phase of this transformative technology.

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