Amazon has introduced an AI-powered chatbot for AWS customers named "Q." This new service is available for a starting price of $20 per user per year and is currently in public preview. Q is designed to answer questions related to AWS, leveraging its extensive knowledge base built over 17 years. It not only provides answers but also offers potential solutions with explanations. AWS customers can customize Q by connecting it to organization-specific apps and software, enabling Q to understand the organization's structure and core concepts.

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Q goes beyond answering questions; it can generate and summarize content, take actions on behalf of users through configurable plugins, and even troubleshoot network connectivity issues. Q is integrated into various Amazon services and products, including AWS Supply Chain and QuickSight for data visualization and analytics. It also assists customer service agents in Amazon Connect by suggesting responses and post-call summaries. Importantly, Q prioritizes privacy and security, ensuring that user permissions and access controls are respected.