Salesforce has unveiled its intentions to acquire Airkit.ai, a low-code platform designed to assist e-commerce companies in constructing AI-driven customer service agents.Airkit.ai, based in California, was originally founded in 2017 by Adam Evans and Stephen Ehikian, who previously sold their big data startup, RelateIQ, to Salesforce for $390 million in 2014.

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Initially, Airkit offered a self-serve customer engagement platform, but it recently relaunched as Airkit.ai, introducing a GPT-4-based solution that empowers companies to create specialized customer service chatbots capable of handling various inquiries related to order status, refunds, product information, and more.

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The acquisition is set to conclude by January 2024, after which Airkit.ai will be integrated into Salesforce's Service Cloud platform, with Adam Evans continuing to lead the business.

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