Salesforce to acquire a low-code platform for building AI customer service agents, Airkit.ai
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The acquisition is set to conclude by January 2024
Salesforce has unveiled its intentions to acquire Airkit.ai, a low-code platform designed to assist e-commerce companies in constructing AI-driven customer service agents.Airkit.ai, based in California, was originally founded in 2017 by Adam Evans and Stephen Ehikian, who previously sold their big data startup, RelateIQ, to Salesforce for $390 million in 2014.
Initially, Airkit offered a self-serve customer engagement platform, but it recently relaunched as Airkit.ai, introducing a GPT-4-based solution that empowers companies to create specialized customer service chatbots capable of handling various inquiries related to order status, refunds, product information, and more.
The acquisition is set to conclude by January 2024, after which Airkit.ai will be integrated into Salesforce's Service Cloud platform, with Adam Evans continuing to lead the business.