Research has found that artificial intelligence (AI) can significantly boost worker productivity, especially for those with lower skill levels. A study conducted by the National Bureau of Economic Research examined the impact of AI on employee productivity, focusing on customer service agents.

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The results showed that less experienced and skilled employees experienced improvements of up to 35% in resolving customer issues with the assistance of AI. This is particularly significant in the customer service sector, where high turnover rates result in substantial training costs for new hires. Leveraging generative AI to expedite the learning process for new employees could save time and resources for supervisors and trainers.

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While AI is expected to enhance labor productivity and global GDP, potentially by up to 7% in the next decade, it also raises concerns about job displacement and the need for guidelines. Some companies, have fully embraced AI for various work-related tasks, while others remain cautious due to privacy and data-sharing concerns.

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