Unifonic, a prominent customer engagement platform in the Middle East, proudly debuts its AI-powered Chatbot at Seamless Saudi Arabia 2023, a premier event for payments, fintech, retail, and eCommerce innovation. As a key player in the communication landscape, Unifonic takes center stage, showcasing its commitment to revolutionary customer solutions. The AI-powered chatbot is set to transform interactions by leveraging AI to analyze behavior, facilitate precise interactions, and ensure seamless connections between brands and customers. With multilingual capabilities and adherence to global data standards, the chatbot streamlines processes through integration with numerous SaaS applications.

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Unifonic's dedication to AI excellence is underscored by the incorporation of the Natural Language Understanding (NLU) module, enhancing the chatbot's intent interpretation. This initiative is driven by the COO, Mohammed Sleeq, emphasizing Unifonic's commitment to personalized experiences. The chatbot doesn't replace human agents but rather empowers them by handling routine tasks, allowing agents to focus on more complex interactions. The acquisition of Sestek further enriches Unifonic's AI capabilities.

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